Frequently Asked Questions
FAQ
AECOM has contracted with Geiger to source and fulfill branded promotional products. Based in the U.S., Geiger is one of the largest family owned and operated, and the largest privately held, promotional products distributor in the world.
Customer Service
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is available Monday through Friday from 8:30am to 5pm GMT Time. Call +44208 569 2250 or email aecom@geiger.com
If you have questions about the Brand Store or have ideas for making it better, email brand@aecom.com
Regions
We hand-selected products to meet the needs for each region (the U.S., Canada and Europe). If you are located outside of the regions listed on the “Regions” tab, please contact us directly so we can work with you to best fulfill your needs.
Product Selection
We've chosen our products based on employee feedback to ensure you have what you need when you need it. Our products reflect our ESG values. It’s important to us that the products representing the AECOM brand are functional, affordable, sustainable and stylish.
Placing an international order
We can fulfill orders worldwide through our distribution partners located in the U.S., Canada, and Europe to ensure that employees in these regions can get products quickly. If you live outside of the regions indicated on the “Region” drop down menu, please contact us directly so we can help direct you to the best place to fulfill your order.
How to Order
After selecting your purchases and adding to your cart, select "Continue to Checkout." This will bring you to the Coupa checkout page. Select "Ship To" address using the magnifying glass icon. Update the billing information next to each item by selecting the magnifying glass icon. When complete, select "Submit for Approval." Once your requisition is approved, a purchase order (PO) will be generated, and your order will process. Be sure to complete all necessary information. We are unable to process phone orders.
When will I receive my order? (DPD)
You can expect in-stock items to ship within 3-5 days of placing your order.
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions.
Shipping
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.
| Country | Transit Time (Working Days) |
Net rates per parcel up to 20KG (British Pound) |
Net rates per parcel up to 20KG (Euro) |
|---|---|---|---|
| Austria | 3-4 | £28.75 | €32.49 |
| Belgium | 2-3 | £25.30 | €28.59 |
| Bulgaria | 6-7 | £32.20 | €36.39 |
| Croatia | 5-6 | £92.00 | €103.96 |
| Czech Republic | 5-6 | £28.75 | €32.49 |
| Denmark | 5-6 | £28.75 | €32.49 |
| Estonia | 5-6 | £32.20 | €36.39 |
| Finland | 5-6 | £32.20 | €36.39 |
| France | 2-3 | £28.75 | €32.49 |
| Germany | 2-3 | £28.75 | €32.49 |
| Greece | 4-5 | £32.20 | €36.39 |
| Hungary | 4-5 | £32.20 | €36.39 |
| Italy | 4-5 | £28.75 | €32.49 |
| Lithuania | 5-6 | £32.20 | €36.39 |
| Luxembourg | 3-4 | £25.30 | €28.59 |
| Netherlands | 3-4 | £25.30 | €28.59 |
| Poland | 3-4 | £28.75 | €32.49 |
| Portugal | 3-4 | £32.20 | €36.39 |
| Romania | 5-6 | £32.20 | €36.39 |
| Slovakia | 4-5 | £32.20 | €36.39 |
| Slovenia | 6-7 | £32.20 | €36.39 |
| Spain | 4-5 | £28.75 | €32.49 |
| Sweden | 4-5 | £32.20 | €36.39 |
| Switzerland | 3-4 | £28.75 | €32.49 |
| UK | Next Day Delivery Service | £8.50 | €9.61 |
Can I have delivery made to a PO Box?
Unfortunately for tracking purposes we cannot deliver to PO boxes.
What is an "on-demand" item?
An on-demand item is a product that is not pre-printed and stocked in our warehouse but is produced on a per-request basis. Having items that are on-demand allows us to offer to more premium products that tailored to your needs. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Should you require delivery to multiple addresses please contact the team on +44208 569 2250 or email aecom@geiger.com
How to update billing info / addresses
Please contact the team for any changes to billing or addresses on email: aecom@geiger.com
Taxes & Duties
Taxes and duties will be charged for all deliveries outside of the UK, the team will calculate the charges and advise in advance of dispatching the order.
What if I receive a damaged item?
If you have received a damaged item please contact us on +44208 569 2250 or email aecom@geiger.com
Returns
Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive. Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange. All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.Sorry, custom/on-demand items are not subject to return unless defective. Contact Customer Service for further details at aecom@geiger.com